YOUR WELFARE

THINGS WE’RE DOING DIFFERENTLY TO PROTECT CUSTOMERS & STAFF

 

Chop House Safety Guidelines for Protection from Covid-19

(Like the Government’s But Easier to Understand We Hope)

Our Risk Assessments Are On Display Throughout For Your Information

 

ON ARRIVAL 

For your own safety and in the event the NHS needs to Track & Trace

We will take your temperature using a contact-free thermometer to identify anyone with symptoms

We will ask you to take time out reflect on whether you have any of the recognised symptoms

If you are feeling unwell please do not enter the premises, go home, self-isolate and seek help from your doctor by telephone or call 101 and discuss your symptoms

We cannot take risks with the lives of our staff, our customers, the vulnerable and 

our NHS key workers, the heroes of this age  

 

We must take your personal contact details into our daily logbook so you can be alerted if anyone from the time of your visit subsequently falls ill

These Are Conditions Of Entry

 

The Rest Are Our House Rules And Are Not For Debate

If you cannot comply, staff are required to ask you to leave in the interests of everyone’s safety

 

PLEASE KEEP YOUR DISTANCE ALWAYS – AT LEAST 1M

To protect staff and other customers

We have spent months in isolation, then we have grown used to 2m spaces. This remains best practice

We are now allowed to operate with 1m+ spacing

This means that you are allowed within 1m of another person so long as there is additional mitigation

 

Please take responsibility for you own children in protecting the personal space of others

We will give you the option of how you want to be served – as much or as little contact as you wish

 

INCLUDING WHEN YOU QUEUE FOR THE LOO

We have created a one-way system (with distance markers) for entry, exit and toilet access. 

Please respect social distancing when moving through the venue

MALE FACILITIES ARE DOWNSTAIRS

Please queue outside in St Ann’s Alleyway through the side entrance. We’re working one out one in

FEMALE FACILITIES ARE UPSTAIRS AT THE BACK

Please queue at the bottom of the stairs and outside at the back entrance. Same rules – one out one in

If you feel you may struggle to stand in the queue at any time please inform a member of staff & they will help reserve you a slot

 

TABLE & CHAIRS

We have positioned our tables and & chairs to comply with the guidelines. We ask that you do not try and move the furniture around. If you require assistance, please ask a team member

 

KEEP CLEAN & STAY SAFE

Hand sanitiser points are available throughout. Please stop any team member if you need some

Our staff will wash their hands every 20 minutes regardless of what they are doing

We will be following a robust and scheduled cleaning system - including all guest touch points

Every team member has been supplied with PPE equipment (face visor, hand sanitiser, gloves)

They will ask you if you would like them to wear a face shield when serving

We have Perspex shields to place around your seating area if you wish – just ask

Please cover your face if you need to cough or sneeze – and preferably into a tissue or your elbow not into your hand

Please wash your hands whenever you visit the toilet – we provide reminders of good handwashing techniques to help you

 

NO STANDING AT THE BAR

We’re really sorry about this – it’s table service only for now

We must not encourage queues, shouting of instructions or face-to-face contact. 

If you cannot see a team member please raise your hand and someone will be with you as soon as possible

 

PAYMENT

We all need to use contactless methods where possible to reduce the risks of transmission. 

You will not be refused if you would like to use cash

 

 

MENUS & ORDERING

We currently offer table service only for guests – though you can pre-order click & collect food to eat in your office or elsewhere (look online at tomschophouse,com)

We are using ‘single use’ menus and napkins. 

You can order directly with a team member 

or 

You can use our ‘order at the table’ software if you prefer. 

 

ADDITIONAL SAFETY MEASURES

HSE specified risk assessment carried out and displayed on site and on our website

Staff elected Health & Safety Representative

Weekly reviews of the processes and system

Reduced venue capacities

Fixed teams and partnering to reduce the number of personal contacts for each individual

Rotating staff between indoor and outdoor duties

Lift service to eliminate kitchen / waiting staff contact

Back to back and side by side working

Staggered delivery times and maintenance visits

Click & Collect and home delivery collections all outside

Clean cutlery and condiments only supplied with meals

One staff member per table

Home working for all staff who can

Maximum ventilation – with all doors, windows and fans open

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©2020 The Albert Square Chop House, The Victorian Chop House Company Ltd. All images and words by The Albert Square Chop House,

David Lake and Tony Husband.

Designed in-house by Billy & Joe Ward. Hell yes!